1 reviews | Active since Sept 2011
No LTE signal although I've been paying a fortune
I entered an LTE contract with Telkom in November, but I have not had signal since I bought it. I've been paying a fortune in monthly fees, and raised the matter with them when I returned from holiday in January. I've been trying to resolve the matter with them since then, to no avail. 2 technicians have c ome to check my signal, both confirming that I do not have signal, which I already knew to begin with. They are yet to propose a solution, but hare happy to keep taking my monthly fee. <br> <br> The last straw was this morning when I spoke to an obnoxious call centre agent, Sibahle, who was rude and aggressive and no help at all. When I asked to speak to her supervisor, she put me on hold until I eventually hung up. <br> <br> Please, Telkom, either fix my signal or cancel my contract? Either way I would like a refund for the months that I have been paying for despite having no signal.
Thank you for contacting us.
Be assured that one of our technical specialists will make contact to assist further in resolving your query.
We do apologise for any inconveniences.
Your reference number: SM103573.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for contacting us.
Be assured that one of our technical specialists will make contact to assist further in resolving your query.
We do apologise for any inconveniences.
Your reference number: SM103573.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
