No LTE coverage

Item: Telkom
Rating: 1

I have been with telkom for years, using their service for LTE internet as I use it for work(I teach online) When I purchased the router I was told the is coverage in my area. Surprise surprise, little to no coverage, low speeds and interference. When I go in store now they tell me there's no coverage. Oh, I already purchased a router.!What a waste. Bad coverage, I don't care attitude from consultants. Telkom sucks. Please make more effort with customers after giving incorrect information just to get a sale. I am so disappointed with Telkom as I might lose my job as there is no coverage.

Helpful (0)

Replies (2)

Telkom's replyOfficial

23 Nov 2017, 14:08

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply23 Nov 2017, 14:08

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

's updateReviewer Update

23 Nov 2017, 17:00

Hi Yazeed, since I am with Telkom,they always say this will be escalated but never really come back to me. I have had miner unrelated issues before and this is what consultants tell me. Why is it that Telkom has such poor after sale customer handling? I mean, my job is on the line and I do not have the luxury of waiting for a reply that will never come. I know the drill with Telkom. There is no service in my area and that is not what I was told. You can imagine my frustration with my boss questioning me all the time.ahah

's update23 Nov 2017, 17:00

Reviewer Update