No LTE and billing queries closed with no resolution
<p>I have not experienced such bad customer care as @TelkomZA . I have logged 3 Billing queries, which are closed with no resolution. No care! I signed a 24 month LTE contract with Telkom in May. Biggest mistake ever! I have had endless problems and billing complaint, I call in because branches can't or won't help. I log a query. The query is closed with no feedback or resolution. I call in. Get told the query is closed as there is no problem.. THERE IS A PROBLEM!!!!! Last interaction was with a argumentative call centre agent who logged another query which has also been closed. I requested someone call me to resolve. Nothing. Since logging my last query I have now also experienced terrible speeds on my LTE. Would not surprise me if the contact centre agent did something to my account to cause bad speeds. I am paying for LTE but get worse speeds than my 3G ****le with another provider. I am fully covered by LTE as per the coverage guide and the Telkom sales person confirmed before I signed up. I was charged a device fee for the month of May even though I signed up on 29 May. I was not advised I would be charged a device fee as the device is free on the deal I signed for. All other months there is a credit for the device. There is NO CREDIT for the month of May. Firstly, how can you charge a device fee for a full month when I only signed 29 May? Secondly, how can you charge a device fee for a free device? Thirdly, how come there are credits for subsequent months but not for May? I honestly wish I could just hand the device and SIM card back and have the contract cancelled. I am paying R749 per month for a service that hardly works. I am saddened, disgusted, nauseated by this whole experience. Can someone please come back to me and advise... even better, tell me that I can cancel the contract as obviously your coverage guide is incorrect and the billing stuff up is just causing a sour taste in the mouth.</p>
I cannot read your message to me it is marked as private and I am logged in so I have no idea what you have said to me.
I cannot read your message to me it is marked as private and I am logged in so I have no idea what you have said to me.
Hi there. Still waiting to hear from you. I got 2 missed calls yesterday while in a customer meeting. No further attempts at contacting me. I want you to cancel my LTE contract with Telkom! I am far from happy. I was advised that I am in a LTE coverage area. Sold a service that I cannot use. Web pages don't load. This is a useless service. Please cancel my LTE contract and I expect NO penalties as the service I was sold is useless and not what I was promised. My mobile phone on MTN gives me 50mb download on LTE. Telkom gives me less than 3mb on LTE. This is NOT the service I was sold! Please cancel my service, no penalties and no further debits. Let me know when I can hand the device in to my nearest Telkom store.
Hi there. Still waiting to hear from you. I got 2 missed calls yesterday while in a customer meeting. No further attempts at contacting me. I want you to cancel my LTE contract with Telkom! I am far from happy. I was advised that I am in a LTE coverage area. Sold a service that I cannot use. Web pages don't load. This is a useless service. Please cancel my LTE contract and I expect NO penalties as the service I was sold is useless and not what I was promised. My mobile phone on MTN gives me 50mb download on LTE. Telkom gives me less than 3mb on LTE. This is NOT the service I was sold! Please cancel my service, no penalties and no further debits. Let me know when I can hand the device in to my nearest Telkom store.
Hi there. Still waiting to hear from you. I got 2 missed calls yesterday while in a customer meeting. No further attempts at contacting me. I want you to cancel my LTE contract with Telkom! I am far from happy. I was advised that I am in a LTE coverage area. Sold a service that I cannot use. Web pages don't load. This is a useless service. Please cancel my LTE contract and I expect NO penalties as the service I was sold is useless and not what I was promised. See screenshot for latest Speedtest! My mobile phone on MTN gives me 50mb download on LTE. Telkom gives me less than 3mb on LTE. This is NOT the service I was sold!
Hi there. Still waiting to hear from you. I got 2 missed calls yesterday while in a customer meeting. No further attempts at contacting me. I want you to cancel my LTE contract with Telkom! I am far from happy. I was advised that I am in a LTE coverage area. Sold a service that I cannot use. Web pages don't load. This is a useless service. Please cancel my LTE contract and I expect NO penalties as the service I was sold is useless and not what I was promised. See screenshot for latest Speedtest! My mobile phone on MTN gives me 50mb download on LTE. Telkom gives me less than 3mb on LTE. This is NOT the service I was sold!
I want you to cancel my LTE contract. No service delivery since activation in May. I will NOT accept any penalties. ********* billing practice. Lies about service and coverage. Billing issues not resolved. Terrible bandwidth issues not resolved. I am no longer interested in your mobile service. Please advise. And as I said, I will NOT ACCEPT ANY PENALTIES due to your non delivery.
I want you to cancel my LTE contract. No service delivery since activation in May. I will NOT accept any penalties. ********* billing practice. Lies about service and coverage. Billing issues not resolved. Terrible bandwidth issues not resolved. I am no longer interested in your mobile service. Please advise. And as I said, I will NOT ACCEPT ANY PENALTIES due to your non delivery.