No lines or Service and No alternative solution

Our lines have been ****** in our area almost a month ago, Telkom have decided to provide a wireless solution for the area, However Ive been to the Telkom store in Liberty Mall twice and they were unable to assist. Their excuse is that they do not have stock and cannot tell me when they will have stock. Secondly the staff at the branch are a pathetic excuse for telkom. All I need is my lines and my internet connection back up - I have two lines with them an I am unable top conduct my business without telephone lines or an active adsl connection. Furthermore telkom has the audacity to send me a full rental bill on these two lines for the month!! I look forward to a call from your customer support.