No lines, no empathy
<p>Some of our incoming lines are faulty. We can only receive the odd call, cannot make outgoing calls. Reported to Telkom 4 July (Ref 76BRI040716). Followed up on 5 July . Was told they were "working on it". Followed up on 7 July was told that it had been assigned to a technician at 5:00 pm on the 6th (not sure why there was a 3 day delay). It's now the 8th. Still not resolved. Clients are unhappy, huge effect on productivity - please can someone fix this. Switchboard is a Telkom one so whether it's the lines or the board, Telkom need to resolve this issue urgently.</p>
Hello sarah-jane-doak
As per our email correspondence, the fault is currently in hand with a technician.
Regards
Noleen
Telkom Social Media Team
Hello sarah-jane-doak
As per our email correspondence, the fault is currently in hand with a technician.
Regards
Noleen
Telkom Social Media Team
Technician did arrive. But apparently 2 of these lines are faulty due to an underground cable fault and had to be re-reported... why I have no idea - surely once a fault is reported, it remains open until fixed? New reference 70BRI080716. As at the 11th July, lines still not fixed and this has now been over a week.
Technician did arrive. But apparently 2 of these lines are faulty due to an underground cable fault and had to be re-reported... why I have no idea - surely once a fault is reported, it remains open until fixed? New reference 70BRI080716. As at the 11th July, lines still not fixed and this has now been over a week.