No lines, no empathy

<p>All 4 of our business lines are not working. </p> <p>Whether this is a line issue or a (Telkom) switchboard issue, I have no idea. We reported this on Friday morning. Today is Wednesday! The on-line reporting system still has these faults as "in progress" with the same time and date as we reported the issue. I keep getting SMS's to say "we are working on the problem". When I call I am told "this has been assigned to a technician who will call you today" (which doesn't happen...)</p> <p>We are told that to boost our economy, we need more people starting their own business. That small business owners will make the difference. This is obviously not something that Telkom are in agreement with. This is causing chaos in the office.</p> <p>Reference numbers:</p> <p>505CRZ240217</p> <p>503CRZ240217</p> <p>501CRZ240217</p> <p>498CRZ240217</p> <p> </p> <p>Not sure what my options are, but we can't continue like this!</p>