No Lines, No Business, No money!

Good day, I would like to name and shame Telkom for absolute poor service. The competency of staff when reporting a fault, and actually sorting out minor issues, is horrifyingly bad. I run a small business from home and rely on my land line and telkom internet service in order to produce revenue. At this moment of time, I have had a working landline for approx 10 days out of the last three months. Bear in mind, that my Telkom account is up to date and I have not missed a single payment as per contract.