JH
Junaid H

1 reviews | Active since Nov 2011

14 Jul 2017, 15:50

No Lines and cannot get intergrated sim to work

<p>Hi my telephone lines in Zakariyya Park have been down since the 30th of June and not working I keep calling in and as per telkom norm fed a lot of nonsense. I was told to get an integrated sim. I wen t to th egreenstone store and got one on the 6th of July. I was told it would active in 72 hours. It never got active. I kept calling in at get told the system is down. As I write to you now I am on hold for 20 minutes and no one can assist me they say the order keeps getting cancelled because of an I.T problem. I am frustrsted because telkom and it employees lack customer centricity and dont give a damn. Th etown of ZAkariyya PArk has no LTE no Fibre nothing because according to Telkom we probably low class . Such a mission to get any assistance. I want my line fixed and I want my services up. I want Telkom to value ts consumers.</p>

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Replies (1)
Telkom
Telkom's reply17 Jul 2017, 12:03
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number and affected telephone number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,