No Line with Telkom however being told I have a line

I have called in on many occasions to Telkom as when I visited a Telkom store and tried to apply for a new line and data deal I was told that I have a line already and which has not been paid for.When I did a follow up I was given an address that the line was installed at which I have never resided at .I am currently living at my current residence since birth.

I communicated this to the person at the other end at customer services at Telkom however received no assistance .This is disappointing as I was never a customer of Telkom and when I decide to become a customer I receive such terrible service where I receive no assistance in rectifying the problem. I would like to join Telkom however if Telkom is not willing to assist and fix this problem I will take my business elsewhere as I have never in the past taken a line from Telkom and if they claim I have Telkom should provide signed documents to prove this as somebody or someone has incorrectly captured this account which is supposedly on my details.I hope theres some response from Telkom this time round to assist in fixing this problem once and for all.