No line transfer or LTE uncapped

I have been struggling for 2 weeks now to get my line transferred to my new residence. I checked the area before I moved and Telkom's website said there are up to 40meg line capabilities there. I have requested more than one line transfer(***A/***A). Telkom now tells me that they can't supply me a line without a good reason why. They also don't want to give me the uncapped LTE. I use an average of 250gig a month for Netflix, Showmax, studies and online gaming. The capped packages are way to expensive to do this with. All I want is an uncapped package from Telkom, whether it is DSL or LTE. Please can who ever is reading this please do something for me as this is ridiculous.