AW
Andrew W

1 reviews | Active since Jan 2013

01 Aug 2015, 17:22

No Line transfer after 1 month

I moved the end of June from Springs to Boksburg. I logged a line transfer on the 2nd of June on-line, I was told a technician would call me 2 weeks later. I did not get any call. Then after I moved in i had to call to make sure my old line was cut off, although the call centre agent could see I had logged the transfer.<br> Then after being on hold for 32 minutes I eventually get through to the call centre. Kevin eventually arrives to do the new installation. 3 weeks later and still NO installation, just lots of promises. Again today \this will be finished this weekend"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;526795;789954;18;2;0;0;0;0;2;NULL;NULL;NULL;15/06/17 16:50;15/08/01 15:25;Highly unprofessional company ;8,31E+12;Michelle and Nico;***;Our special event was ruined by this unprofessional company. We decided to get our event catered so that we could relax on the night. We had the misfortune of hiring this company, and paid R176 per head for a spitbraai. They sent out a spitbraai that was not working, and two staff members that had NO CLUE how to fix the problem. They were asking us for tools, and we spent a good portion of our evening trying to make a plan. The owners seemed to take no responsibility on the night - they knew about the problem but did not send out a new spit or come to manage the problem. We ended up having to braai the meat, which was inedible in the end. Several guests had spent the evening trying to cook the meat, and a number of guests did not even eat. Most of the food went to the dogs. Very disappointing! The worst has been their response. We have not received a sincere apology or adequate compensation. They will take no responsibility, and instead attempt to blame us for everything that went wrong. They have also deleted our complaints off their Facebook, which is very misleading. They have refunded 20%, which is very unfair, as they still make a profit off us. Unprofessional at best, avoid! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879680;847544;36;5;0;0;0;0;5;NULL;NULL;NULL;15/08/01 17:53;15/08/01 16:00;Good Job Legend Removals;;;;Would like to congratulate Legend Removals on a great job. The team handled my move with ease and on time, very reliable and great attitude! Michael the owner was very responsive and handled all my queries in record time. Well done guys!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879683;1251;12;2;0;0;0;0;2;NULL;NULL;NULL;15/08/01 17:32;15/08/01 16:11;Shocking service ;8,40E+12;Catering company and its employees;***;I am one of the patients of this hospital from last year September. The last time I was here I noticed that the service was deteriorating. I never received my full order like ever.<br> This time they decided to take that on to a whole new level. First, I didn't get my lunch on this day 2015.07.31. She came in gave everybody their lunch and just left so I thought she was coming back 30 min later I pressed the buzz, nurse came and I told her that I was still waiting for my lunch, she went to 'see' what was happening when she came back she brought my food with her with wrong dessert. The food was as cold as if it just been taken out of the fridge. The following day, our supper came with a drop of milk for tea. When we asked what was happening we were told the milk was finished. To everyone's surprise, the lady took our drop of milk and brought it back half full. You do not want to imagine what it tasted like. We had our tea black. When we all demanded to see the chef and management we were told they had already left. <br> I come to this hospital because my neurologist is in this hospital, if it wasn't for that I wouldn't even look at this hospital to say the least.<br> Horrible horrible!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133297;786731;14;2;0;1;0;0;2;NULL;NULL;NULL;15/08/01 18:39;15/08/01 16:40;Bad Attitude of Staff;0;Manageress & Salesperson;***;was in the Tom Taylor section. 2 Boards saying the following \30% off Marked Price\"" I asked the gentleman working in the section if this is everything in the section since this is my conclusion. He said no selective items. I asked him to point out the items. He couldn't. <br> <br> I then said to him to call the manager. His response \""Go to Customer Service if you want the Manager\"" I said no"

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Replies (1)
Telkom
Telkom's reply01 Aug 2015, 19:21
Official
Hello Festi,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Department and feedback will follow.

Your reference number is SM130677.

We apologize for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
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