no line since 22/10/2015!!

line was first reported on the 22/10/2015 (OCTOBER)***. On the 6/11/2015 received an sms that it was resolved, but it was not. Phoned again, told I had to log a new fault, could not reinstate old one! done: 24CRZ06115. On the 17/11/2015 called again, spoke to Numfundo, asked for a manager, told supervisor (MIranda/Nicole ) would call me. still waiting!! Got a call Sat 29/11 afternoon, told technician we are closed, to come Monday. He said he could not promise because it might be someone else working on the fault on Monday!! tel 10217 this morning, held for 7 min then I was cut off!!! PLEASE WE NEED THIS LINE URGENTLY. IS THERE SOMEONE THERE WHO COULD PRIORITIZE THIS? IT IS OVER A MONTH NOW. LAST WE WERE TOLD THAT IT WAS DUE TO CABLE THEFT. THIS LINE WAS REPORTED BEFORE THE CABLE THEFT!!! THERE IS NO PLACE ON YOUR ONLINE TRACKING PAGE TO COMMENT!!!