No line service....... AGAIN

My ADSL line went down almost 3 weeks ago. After phoning Telkom every day for almost a week, I eventually got it out of them that the line is down due to copper theft and that they will not be replacing the line, which means I am for all intent and purpose left without internet, but still being billed...) After another phone all, I was told to phone the sales line 10213 and request to have my line migrated to an LTE connection with the same spec as the ADSL that I have just lost. I did as asked and the very friendly consultant took me through the whole process to get the migration going on their end. I was told that I would receive an sms with the order number and thereafter up to 7 days to receive the device. Two days ago (Tuesday), I phoned them again stating that I have still not received the sms with the order number. This now already with my line down over 2 weeks. I was told that the order was processed and that I would receive the sms that same day still, and I will receive the device within the week. Now we are on Thursday, still no sms and still no device. This is absolutely pathetic. I am being charged for a line I cannot use. They are very quick to ensure the debit order goes off, but when the line needs to work, they seem not to care at all. I cannot complain about service.... because there is no service..... Dear Telkom, when am I getting my line back on??????