No Line Repair After 2 weeks! Please Help!!

We reported that our line has no dial tone 2 weeks ago, 5 calls and 2 branch visits to Woodlands Telkom and speaking to the manager at woodlands about our problem, nothing was done. Every time we get a reference number but no person has come out to our residence.<br> <br> We have received multiple fault refereces numbers: 439CTK310815 and 404CTK200815. We have even received sms's stating that the problem was resolved and we should rate the service. <br> <br> A person at woodlands branch have given us the person who is in charge of dispatching technical persons so called RIAZ phone number ***. He then answered, apologised, and said we should not contact him because he might lose his job if they find out. Then RIAZ promised that someone would come out to attend to the matter. Then a person called JOHAN phone us from Telkom on a private number and said that they will dispatch someone to our residence.<br> <br> The technicians are not coming out and just claiming that they visit our site.<br> <br> Please help with matter. Our residence number is ***<br>