No Line/ Products charged that was not ordered

I App**** for a Telkom line on the 7th of September 2015, after numerous calls and complaints on hello peter a technician finally arrived to install the line on the 4th of November, I Use another company as my ISP so I did not order any other services from Telkom. After failing to to get the line working I logged a fault on the 5th of November. On the 10th of november after no further response from telkom I phoned to follow up, I was told that the fault was assigned to a technician and he will contact me shortly to arrange a time to fix the line. As of Today the 16th of November the line is still not fixed and nobody phoned me yet. Also I Received a bill for Line Rental for a line that has never worked and for A weekender service that I did not order. After phoning the billing department I was told that I should cancel this service that I did not apply for.