Hellopeter
Share Your Experience

1 reviews | Active since Apr 2017

14 Apr 2017, 18:38

No line or Internet

<p>I stay in Weltevreden Park and today is day 36 without a telephone line or internet. </p> <p>Complete bufoons could have fixed the line by now and it unacceptable.</p> <p> </p> <p>Who do I sue for loss of income?</p> <p>How do I pay my bills?</p>

0
Replies (6)
Telkom
Telkom's reply15 Apr 2017, 10:01
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

's update17 Apr 2017, 11:50
Reviewer Update

Been escalated means nothing. Been escalated at least 10 times already. Fix the line. Youve had more than enough time.

Telkom
Telkom's reply19 Apr 2017, 13:33
Official

Hi,

the cable technicians have been attending and have been dispatched today as well. They will haev the service up as soon as possible. Once the cable problem has been resolved they wil check any services that were affected to resolve any other problems found.

Regards
Garreth
Telkom Social Media Team

Best regards,

's update19 Apr 2017, 14:09
Reviewer Update

Thanks. Day 40 today. Are they making the cables themselves from scratch?

Telkom
Telkom's reply30 Apr 2017, 08:16
Official

Hi,

would you please confirm if all is in working order on your end as we received feedback that the cable technician completed the fault on the 27th.

Regards
Garreth

Best regards,

's update01 May 2017, 02:32
Reviewer Update

About time. Only about 7k lost in revenue. Well done.