AG
Arran G

1 reviews | Active since Nov 2015

11 Nov 2015, 15:25

No line - no problem, we will still bill you.

I had the misfotune of moving again. I tried Telkoms moving and relocating page on their website to inform them of my move. After a few days of not hearing anything back I decided to call them. It must have not worked or got lost in their system.<br> I then instructed them to cancel/move my line at the end of the month and install it in the new place. It took them over a month to install the new line.<br> I still get billed for the entire 40days without a line???<br> I phoned Telkom and tried to sort it out but got no luck.<br> <br> Previous year when I moved and it took them another month to come and connect, they did refund me the cost of having no line. Why the change?<br> <br> How can you charge clients for a service they aren't getting. It's absolute *******.<br> <br> I'm very disappointed in the manner at which they conduct their business.<br>

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Replies (1)
Telkom
Telkom's reply11 Nov 2015, 15:39
Official
Hello arran1234,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM166717

Regards
Luleka
Telkom Social Media Team