NO line NO internet NO communication for over a month

Prior to moving house on the 2 december 2018, my wife and i went into the telkom office somerset mall where we enquired about moving our line/adsl to the new home, we were instructed by the telkom person that we dont do it in office, we must search google for "Move my line telkom" fill in all the details, old address new address etc etc, so we did this after getting home and got the successful submission notice of the address change, YES cheers all round, well celebration started to soon, the dates were from the 31st december 2018 - 2nd Jan 2019, telkom never came to move the line. roughly half way through Jan 2019 my wife phoned to find out what the hold up was.... to hear from the telkom person on the call centre that "No job had been booked or created" for the line move, Irate my wife asked them to create the job and get the move done. TO DATE 6th FEB 2019, we have no line/adsl and have heard nothing from telkom, SO Dear telkom, dont even think of sending a bill for dec and jan as the service we pay you for we have not received, GET THE LINE MOVED. This is beyond ridiculous.

--