No line, No information, No timelines, Nothing

<p>Line went down last Friday, logged the issue immediately. View the fault on Monday with the telkom track a fault tool and its in "In Progress". I log into the chat utility on Tuesday to ask for an update and get told that the fault is already closed. Then they created a new fault number. Multiple communications on Twitter and after asking for my details no one has contacted me still. As we speak I am on hold after speaking to someone. This call is going on for 26 minutes right now. <br /><br />Service is pathetic. My fault hasn't even been assigned to anyone - I need an internet line for collaboration work and online backing up.<br /><br /></p>