WH
Wanda H

1 reviews | Active since Jun 2016

25 Aug 2016, 12:38

No Line - No feedback

<p> ********** 90 refers Telkom booked an appointment wtih me two weeks ago to come and install my line. Not only did the technician not pitch no one called to let me know why. I have been trying to follow up since then and all I get is "we appologise for the inconvenience, we will escalate and get back to you!". The following day I get the same nonsense said to me. This is totally unacceptable and disgusting service!!!!!</p>

0
Replies (6)
Telkom
Telkom's reply25 Aug 2016, 15:11
Official

Good Day,

Please send us the order number and ID of applicant to *** quoting ref AI*** and we will do our best to resolve the issue asap thank you.

Kind regards

Yazied

Telkom Social Media

Best regards,

WH
Wanda H's update25 Aug 2016, 15:37
Reviewer Update

Have just emailed the info

WH
Wanda H's update29 Aug 2016, 08:03
Reviewer Update

4 Days later and still not feedback. Pathetic service.

WH
Wanda H's update04 Sept 2016, 08:21
Reviewer Update

No thanks to a plea on Hello peter, we managed to get help elsewhere and out line was finally installed

WH
Wanda H's update31 Oct 2016, 13:34
Reviewer Update

Thanks for sorting this out in a professional manner.

WH
Wanda H's update31 Oct 2016, 13:35
Reviewer Update

Thanks for sorting this out in a professional manner.