No line, No ADSL but I pay Telkom?

I have ordered a line as well as ADSL from Telkom on 1 May 2018. I was told it will take 14-21 days for the technician to come out to install and activate my order. On the 18th I was sent a bill (no contact received from a technician) and I immediately logged a dispute as surely I can't be billed if nothing is installed or activated. On the 1st of June (still no contact from a technician) a debit order goes off for the amount of the bill. I have phoned all the numbers possible and nowhere can a technician be found nor can I be refunded until 7-14 working days have passed for my dispute to be resolved. One of the call centre agents even told me the debit went off because they wanted to test if my account is real, what????? I canot describe the amount of frustration I have gone through during this process and I am very close to just cancelling this and move on to another product, who has time for all this hassle?