BM
Bill M

1 reviews | Active since Aug 2012

10 Jun 2015, 13:03

NO LINE NO ADSL

Hi<br> <br> My phone has been out of order since Saturday morning. I sent them a notification that it was out of order on that date. I got an SMS on Monday morning to tell me it was in the hands of their technical dept. This tell me a lot they don't tell you what the problem is and how long it will take to fix it. The best part is as its only used for the Internet I pay in advance so I have now paid for June for a service which I'm unable to use. I'm in the uncapped product but am unable to use it. Another matter just by the way Telkom doesn't know what uncapped means for their reference it means unlimited usage, they cut me off 3 days before the end of May and of course went back on 1stJune.. They use this stupid clause of theirs \Fair Usage Policy"(FUP). <br> """

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Replies (1)
Telkom
Telkom's reply10 Jun 2015, 14:27
Official
Hello orangeman1,

A very good day to you!

Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.

Your social media reference number is SM117134.

Regards,
Joshua Mnisi
Telkom Social Media Team