No line installation after 3 months

We requested a line to be installed, a technician came in and said that there was underground cable issues in the beginning of January. He reported the job as being finished but couldn't install the lines properly because of 'underground cabling' issues. He said it would take 3 to 7 working days for Telkom to get around to extending the underground cables because he didn't have access himself. It's been 2 months since we've had any feedback and just want to know what is going on at least. This service has been abysmal.