No line for over a week

On Tuesday (8/9/15) the telephone supply line between the telephone pole and my house was broken. I immediately reported the fault using the automated system. On Wednesday a representative from Telkom faults department contacted me, but couldn't advise on the status of the fault. He was merely enquiring about the fault. On Thursday I phoned to check up and was told that no one in the technical department had been assigned to the issue yet. I Friday I followed up and was told the same thing. One Monday I followed up and was told that a technician had been assigned to the fault at 3PM. It is nearly mid-day on Wednesday (8 days after logging fault) and still no word from Telkom or a fixed/repaired line. This is unacceptable.