eP
eugene P
1 reviews | Active since Mar 2015
27 Mar 2015, 13:13
No line for nearly 60 days
Telkom moved my IDSN 2A boxes on 2 February. The technician did a bad job with the installation and one of the boxes needs replacing. We have reported the matter to Telkom around the 3rd February. The ISDN box has still not been installed despite our query having been escalated on numerous occasions. The latest excuse is that some of the technicians are on strike. In the meantime 50% of my telephone lines are out of order.<br> <br> If I provided the same abysmal service I would have been out of business a long time ago. I have already changed my broadband connection to iBurst and will change my telepone lines to Neotel soon.<br> <br> Eugene Peyper
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Replies (1)Telkom's replyOfficial
30 Mar 2015, 12:02Hello eugenepeyper,
Thank you for contacting us
We sincerely apologise for the inconvenience caused.
Your reference number is SM99910
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us
We sincerely apologise for the inconvenience caused.
Your reference number is SM99910
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Telkom's reply30 Mar 2015, 12:02
Official
Hello eugenepeyper,
Thank you for contacting us
We sincerely apologise for the inconvenience caused.
Your reference number is SM99910
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us
We sincerely apologise for the inconvenience caused.
Your reference number is SM99910
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
