LP
Leandri P

1 reviews | Active since Jul 2012

08 May 2017, 09:51

No line for 4 weeks

<p>Reported our faulty business line on 10 April. Still waiting for the fault to be repaired. Don't get any feedback from Telkom. </p>

0
Replies (4)
Telkom
Telkom's reply09 May 2017, 07:21
Official

Hi Leandri duP,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply11 May 2017, 10:40
Official

Hi,

a technician has been assigned to the fault. We have escalated to his supervisor to ensure that he is able to attend to the fault or arranges an appointment with you.

Regards
Garreth
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply12 May 2017, 08:09
Official

Hi,

we do see the tech attended and there is currently a connection on the line. Would you please confirm if all is in working order on your end.

Regards
Garreth
Telkom Social Media Team

Best regards,

LP
Leandri P's update12 May 2017, 08:26
Reviewer Update

Hi Garreth,

Yes the line is working.

Thank you so much.