No line!?!

I ordered a Telkom 10mb ADSL line and voice line. <br> The line was installed on 05/02/2015. (9 business days after the order was placed) <br> <br> I was fine with the delayed installation although a promise was made to install within 7 days. <br> <br> On Friday 06/02/2015 I was in the process of configuring the router and ISP but it continuously failed to accept <br> the ISP information. After spending time with the ISP it was confirmed that the account is fine. I then find an email from Telkom with an invoice. I email the billing department as informed by the call center when I get an automated response informing me that my line is suspended AFTER NOT EVEN BEING INSTALLED FOR 24 HOURS! Calling telkom's call center is almost futile as you wait for an agent for over an hour with no answer.