No limit to Telkom's incompetence

I ordered a Telkom ADSL service in December 2017. The technician installed the modem and we received our new landline number and everything worked well for almost one week. Thereafter we completely lost the dialing tone and had absolutely no internet. I went into the Telkom shop at the Boardwalk Richards Bay and they informed me that they could not help me ant that I should phone 10210. I went home and wasted airtime phoning 10210, after listening to irritating music and advertising for over an hour, someone finally answered and said that they could not help me at all, I had to phone sales on 10213. I then sat on my cell for hours again only to be cut off as I suppose it became 'after hours'. My wife phoned Telkom from her office on the 22nd of January, she was told that the line was still in the name of the previous owner and had been discontinued, not to worry, it would be sorted out in 24 hours, 48 at the most. She was given the reference number ********** . Whoever she spoke to is a ****. I still have no dialing tone and no internet. I went to Telkom yesterday, arrived just after three, it took so long to get to the front of the queue that by the time the person behind the desk phoned 10213, their offices were closed. I went into Telkom Richards Bay again today and, after waiting for ages in the queue, the person at the desk again told me that they cannot help me and phoned 10210 for me (you'd think she would have know to phone 10213 being an employee). I then phoned 10213 from their phone and literally waited until my patience ran out for them not to answer their phone (I have things to do in a day other than waiting and suffering the consequences of Telkom's inability to do their job). I have now come to the realization that there exists no company or organization as totally *********** as Telkom, that you would treat a new customer like this shows you have no concept of customer service nor how to run a business and that I have made a huge mistake by getting a contract with Telkom. I refuse to try and phone your useless 10213 line again and sit for hours listening to that irritating music and the ***** trying to advertise your products while non of your hopeless staff answer the phone.