No light at the end of the tunnel

It's been more than six months and we are still no closer to any solution. We get billed incorrectly. We have intermittent service. We have to report a fault on our line every two weeks and it just NEVER comes right. Email after email, including to the media team who respond to these HelloPeter complaints but do nothing else it seems. Someone told me that Telkom deliberately messes with people who move to Afrihost. I thought it was some kind of conspiracy theory, but now I'm starting to believe it. I hate Telkom SO much, but it's a monopoly, so I have no alternative service provider. I am frustrated beyond belief. I despair.