No landline/No internet

So after logging my fault with telkom on the 16th August 2017 I have not had my landline fixed and no access to my adsl. I called your call centre numerous of times and each time I received the same generic response that the "engineer" would call me. Eventually a engineer came and decided that he would get someone else to fix the problem as he could not get on my roof. How does that even make sense???? Another engineer came out after that who once again done jack ****. I want this matter resolved as soon as possible. Bad ***in service