No landline since 6 October but get a fat bill!

I have had no landline since 6 October. Constant weekly fault loggings, social media messages and phone calls from my side- and Telkom have yet to fix the problem. 'Technician escalations', and 'The technician will contact you'... all lies! I have over 10 reference numbers! Telkom can't sort out a simple landline problem but are quick enough to send me a bill today... Phone numbers to Botswana and cell numbers that have been phoned during the MONTH AND A HALF that I have been without a line. A bill I WILL NOT BE PAYING! Disgusting service from Telkom. Could someone from Telkom's Digital agency that is managing these posts please forward this problem to someone at management level. Your call centre is pathetic as they can never give me answers. I would appreciate you not telling me 'You'd look into it for me' as you never even ask for my phone number or ID no. Please either forward this post to someone who is interested in helping or send me details of someone competent. Using my line and expecting me to pay is THEFT! Do customers know that their lines can be used my Telkom and then they have to pick up the bill? Are your technicians using people's numbers? Shocking lack of service!