No landline since 25 September

Our landline has been out of order since 25 September, I have called numerous times, visited the Bluff branch and no one can give me an answer as to when a technician will be on site to repair. It is ridiculous that the \service"is so lax all the while I am billed for a full month not 2/3 of the month as that is all that I have had service for thus far. The same story is told each time I have called in \""ok Ma'am I will now escalate your query\"" - its been escalated so much we should have a stairway to Heaven by now!!! We run a business from our premises and rely on the landline to run the card machine to take payments"