No landline service for days

.My landline which I use for business went faulty. I logged a complaint using Telkom's sms fault reporting system. Received a Ref No immediately. The following I received a call on my cellphone that they were dispatching a technician that day or FIRST thing the following morning. It is now 8 days later and the technician still hasn't arrived. After literally hours on this ridiculous 10210 number, the ****y and arrogant so called advisers can only tell me it's a \bulk problem"and they working on the problem. Don't these people have qualified technicians or is the whole of Telkom just ***********. Please don't tell me you are coming"