No landline service almost 7 months

We have been paying for a service and not recieving the product for the past seven months. We tried to contact the faultsender department on several occasions with no success. Over the past 3 weeks we signed up for adsl ando now need the telkom line for studies aND general Internet. We have made almost 10 calls. Recieved several reference numbers. Been given 10 or more different excuses and still we have no service. This goes beyond ridiculous. We have been given the worst service. We were told on Monday it would be resolved within 48 hours. Today we have been told it will take another 5 days.