No landline or internet since 30 July

Now on day 27 of no landline and intermittent internet. <br> I received this message on 31 July that my fault had been logged. My fault has not been attended to. I spent so much time trying to contact 10210 (average of a 30 minute wait every time to get through, then get cut off... Repeat,..)<br> <br> Dear Customer, Fault 284CRK310715 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS <br> I would appreciate assistance with this. There is no progress when I look online. Every time I do manage to get hold of someone they say it is a different problem. It was an area fault. Now it is a problem with the cable.