No landline or internet for the last 9 days

On Thursday the 25th February 2016 we had a severe thunderstorm in my area and my landline and internet stopped working. I had reported the fault through my internet service provider. I had expected Telkom to come everyday since I reported the fault. I didn't even go out the week-end expecting Telkom to come. I have been calling the Call centre for the last eight days and had been promised that it will be sorted out but to this day nothing has been sorted out and I have been made false promises. my dependants need the internet for study purposes and they had to go to friends or internet cafes to access the internet. Please help?