No landline or internet for a month and still nothing happening, same answers from telkom all the time

I initially reported a fault at the beginning of October that my telkom line wasnt working. 2 teams came out in 2 days to have a look and said it was a underground fault and has been reported. That was a month ago already.

I have spoken to telkom every week and sometimes more than once a week to find out the status and when this will be resolved. I get the same response every single time which is "it has been escalated, when can a technician call you?" That has never happened and every single time it is being escalated. No one has an answer as to when it will be fixed, or resolved. It is now the end of October and i still get the same unsatisfactory answers. I haven't paid my October bill because their is no service. Surely it doesn't take this long?

I am really dissapointed as from the get go i had such a great experience with telkom and the technicians that came out to my premises. Two of the guys worked in the rain trying to check the fault but from that point on the wheels have just fallen completely off the bus. It's very difficult trying to setup an online business at home when there is no internet.

I want to know when is this going to be fixed, what day and what time?