No Landline or Internet 9 days after reporting the fault

<p>We have been unable to use either our landline or internet for the past 9 days. I logged a call on the 26th of July at 11.36. I followed up again on the 29th of July and then again on the 1st of August. Evidently Telkom had been trying to fix this fault remotely - well I ask you with tears in my eyes just how long they were going to keep on trying before sending out a technician. Based on the info received when I called on the 1st of Aug and after having to point out to telkom that clearly fixing the fault remotely was not working the fault has now been excalated - what exactly that means I have no clue. I doubt this will make any difference. Sad that one has to resort to Hello Peter due to this poor service. </p>