dA
diane A

1 reviews | Active since Apr 2013

21 Mar 2015, 13:59

NO LANDLINE OR ADSL FO OVER 8 DAYS

13 APRIL MID MORNING - CABLE WAS CUT BY SUB-CONTRACTORS INSTALLING FIBRE IN PAVEMENT. COUNTLESS PEOPLE HAVE BEEN AFFECTED AND MANY TRIPS BY US TO THE TELKOM STORE IN THE ROSEBANK MALL HAVE PRODUCED MANY DIFFERENT ANSWERS TO EACH PERSON WITH NO ACTUAL RESULT.<br> SAFRICANS WHO HAVE BEEN NEGATIVELY AFFECTED BY RECENT POWER OUTAGES NOW HAVE TO CONTEND WITH NO INTERNET ACCESS! THIS IS AFFECTING THE WORK FORCE. <br> CONTRACTS CAN BE LOST BY THIS! i HAVE ALREADY LOST ONE JOB OPPORTUNITY THAT I KNOW OF...I M HAVING TO EAT AT RESTAURANTS SO THAT I CAN ACCESS WIRELESS NETWORKS. I PAY A DEAR PRICE TO USE TELKOM ADSL AND TO ADD INSULT TO INJURY>> MY TELKOM ACCOUNT WAS IN MY DO MESSAGING EMAIL THAT I ACCESSED VIA THE WIRELESS ISP AT A RESTAURANT YESTERDAY. FULL RENTAL FEES!!!<br> BEFORE THIS HAPPENED, I HAD REASON TO CALL THE CALL CENTRE FOR ANOTHER REASON A COUPLE OF WEEKS AGO AND I WAS SO DISAPPOINTED THAT THE SERVICE I RECEIVED WAS DISMISSIVE AND HAD SIGNIFICANTLY NOSE DIVED SINCE I STARTED WITH TELKOMSA ABOUT 5 YEARS AGO. RE WE ON A DOWNHILL FROM HERE ON OUT TELKOM..TIME MAYBE TO HOOK UP WITH ANOTHER ISP !<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply21 Mar 2015, 15:18
Official
Hello dinkidot,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM97852.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team