No landline or adsl availability for 9 days?

I am reporting this incident on behalf of my brother because he has no internet availability to report it himself. His phone line went out of order on the 9th of January 2016. I reported it - ref no 271CTK090116. On the 14th January a sms was sent to his cell phone saying that the line was fixed, which was not correct. He checked his phone line. It was still dead and adsl was not working. I reported it again - ref 179CTK140116. Then telkom sent a sms stating that it was handed over to the technical division. It is already 18 January 2016. No technician visited the premises yet or phoned since the 9th of January. Can somebody please pay attention to this problem.