NO LANDLINE - NO INTERNET

For the past month we have experienced numerous episodes of not being able to go on the internet. I have phoned 10210 on several occasions about this and was told that they were working on lines in this area. On 27 August 2015 I wanted to use my phone, but it was dead as well as our internet was gone. We contacted Telkom and I received an sms with ref nr: 214CWK270815. We phoned everyday to find out how far things have been sorted and just received the same answer everytime - they are working on the problem. Yesterday morning my husband spoke to someone again and he was told that they have not yet got a technition on our problem. So now I want to know from Telkom: Who is going to pay my cellphone bill of the last few days, who is going to pay for the data that I had to buy for my Telkom mobile and do they really expect me to pay for the service that I am not currently receiving from them? I work from my home and need my internet to do my business. HOW AM I SUPPOSED TO DO THIS WITH NO TELEPHONE OR INTERNET????<br> I AM SO SICK OF THE POOR SERVICE THAT WE, THE VERY PEOPLE THAT HELP TO PAY THEIR SALARIES HAVE TO ENDURE!!!!