No landline lines for 7 months

The ADSL and telephone lines was ****** from the poles, And telkom refuses to come and install new lines. We have been without any activity for the last 7 moths not able to phone or use any kind of internet. it is not our fault that the lines next to the road has been ******, but how are we supposed to go forth. This is unprofessional and very negative for telkom, the Correctional Services have reported this more than 20 times, but still nothing has been done.