No landline in 12 weeks

Before I moved house. Our lines were mixed up with another persons lines for three weeks. Nobody came over to solve the issue. We then moved and requested the line to be moved. From 3 July 2017 ,no move was done. The first tech asked for the pole to be replaced. The second lot replaced the pole two weeks later and apparently did not update the system untill 6 September. I have made over 30 calls to telkom. A tech comes in and says that the cables were connected through a tree branch and this will cause problems in the future. So now i have to wait for the pole guys to come back and then the telkom tech. This could possibly take another 10 weeks ? How do i survive without a landline or internet when i work from home. To top it all off, i have a telkom mobile contract and my calls are dropped , i cannot hear people and internet is constantly unavailable. Can someone help me? Reference ********** 77A

If telkom cannot help. How do i get them to remove the pole from my yard?