No Landline for over 2 months

We lost our landline service about 2 months ago. Logged several calls and have many reference numbers. to date we still have no service and no response from Telkom. We were told by a technician that a cable needs to be replaced, this was about 3 weeks ago. Nothing to date, and calling the call centre is a nightmare as you hold on for nothing less than 20 minutes. Hopefully they will soon disappear and let the private sector take control of these hopeless parastatals