No Landline for MONTHS!!!!

My landline was dead from November 2014 to February 2015. Finally Telkom fixed it, only for it to stop working again on the 22nd March 2015 to present. I have a reference number (226CWK220315) which was \escalated""; as well as my daughter waited 40 minutes on her phone to speak to someone at Telkom. AND YET my line is still dead.<br> <br> I am a mature lady living alone; and I haven't been able to keep in contact with family or friends via phone or email for months;and I am still paying for a service I am not receiving! Can someone please FIX MY LINE! This is passed the point of the ridiculous! PS I am writing this message on a friend's computer with great inconvenience to her and to me!"""