No landline for 4 months eventually restored and suspended/cancelled after 1 day.

After complaining via Hellopeter of my landline being dead since July 11. Telkom had never sent a technician to my house in 4 months and suddenly one arrived. He cleared the domestic side and detected the fault on Telkom's side. Early the following day he phoned and confirmed that he had fixed the fault, The following day after 2hours, airtime and rands, I was informed my service had been suspended. Having previously declared a dispute with Accounts & Billing, Ref. No. ********** 5, they stated that my service was cancelled The consultant, Juanita, promised to email on progress for restoring the service and to give her personal email address. Didn't happen and still no landline. What is Telkom's case? Not interested in retaining customers?