No landline for 15 days

I reported my voice line not working on the 12th of October ref 49CWK121015 and received an sms on Sunday the 18th of October saying that the fault had been repaired. Upon arriving to work on Monday the 19th of October I found the line was still not working and reported the fault again. I received a second reference number 23BWK191015 and was told the technician would call me to come to my showrooms and check the line. I have phoned every single day to find out the status of my fault and got an escalation number 768177 and still the line is not fixed. I spoke to the floor manager called Eunice who promised to call me back to tell me when the technician would come to fix the line and i am still waiting for her call (since last week Friday) I reported the line again yesterday and again no fixed line despite numerous promises.<br> <br> I can not process credit cards if my landline is down.<br> <br> This is unacceptable please let me know when the line will be fixed as i can't trade and I am losing business daily!