No landline and internet service for over a month!

I first logged the landline fault with Telkom on 4 August 2015. I received the usual sms with the fault reference. After a week i still had no response. I then called to escalate the fault but still nothing happened. I have logged this same fault 3 times and escalated thrice. You have to wait long for a call centre agent each time, which is also during working hours. I last escalated this once again on Thursday last week where i was told that it had been assigned to a Technician but i have since not been contacted. I have had no landline service and no internet service for more than a month now and i continue to pay my bills but get no service. Extremely frustrated and dissatisfied with their service and the lack of follow-up.