No landline and adsl service AGAIN!

my landline and adsl services were down from 16th November and only reinstate on the 30th November. For 9 days I had my landline and adsl restored and again on 10th December no landline or ADSL service again! For how long will this be down again. how can I do my work at home and also use other services as my newspaper are also subscribed online I didn't have that service either! how pathetic can this be and this when the holidays are upon us?? please don't give me feedback of \we will investigate and come back"and never hear from you again for 2 weeks! I want more feedback than the normal \""I will give feedback.....\"" """