no landline and adsl

i have no landline from 23rd March .I REPORTED FAULT ON 24 TH MARCH WAS GIVEN FAULT NO. 139CNZ240316 . THE LADY SAYS PROBLEM IS MY TELEPHONE . I TOLD HER VERY FUNNY THAT ONLY AFTER TELKOM WORKERS COME INTO THE AREA AND PLAY WITH THE CABLES DO I HAVE NO LINE . I TOLD HER IT CANNOT BE MY PHONE AS ALL PHONES AND ADSL NOT WORKING <br>